Cancellation Policy
At BSUBSU, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below to ensure a smooth process.
1. Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
We strive to process and ship orders quickly, and after this timeframe, your order may already be in the processing or shipping phase, making cancellation unavailable.
2. How to Cancel an Order
To cancel an order, please contact us immediately at contact@bsubsu.com.
Include your order number and a clear request to cancel the order.
Our customer service team will verify the order status.
. If your order is still within the 1-hour window, we will cancel it and issue a refund.
. If the order has already been processed or shipped, we’ll guide you on the next steps, which may include initiating a return under our Return & Refund Policy.
3. Refund for Cancelled Orders
If your cancellation request is approved within the 1-hour timeframe, a full refund will be issued to your original payment method.
Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.
4. Late Cancellation
Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may already be in fulfillment or transit.
If that’s the case, please refer to our Return & Refund Policy to initiate a return after delivery.
5. Contact Information
For any cancellation requests or inquiries, please contact us at:
📧 contact@bsubsu.com
Our customer support team is always happy to assist you.
6. Policy Updates
BSUBSU reserves the right to update or modify this Cancellation Policy at any time.
Changes will take effect immediately upon posting on our website.
Thank you for choosing BSUBSU.
We appreciate your understanding and cooperation in following our cancellation policy as we work to provide fast and reliable service.