Return & Refund Policy

Thank you for shopping with BSUBSU.
We value your satisfaction and strive to ensure that every purchase meets your expectations.
If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

To qualify for a return:

. The item must be unused and in the same condition as when you received it.

. It must be returned in its original packaging with all accessories included.

2. How to Initiate a Return

To start a return, please contact us at contact@bsubsu.com.
Include your order number, the item(s) you wish to return, and a brief reason for the return.

Our customer service team will review your request, issue a Return Authorization, and guide you through the next steps.

3. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to:

  • A defective or damaged product, or

  • An error on our part (e.g., wrong item sent).

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

4. Refund Processing

Once we receive and inspect your return, we’ll notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within a few business days, depending on your bank or payment provider’s policies.

5. Exchanges

If you’d like to exchange an item, please follow the standard return process first, then place a new order for the desired product.
Exchanges are handled separately from returns to ensure faster processing.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at contact@bsubsu.com.
We’ll provide detailed instructions on how to return the item and arrange for a replacement or refund at no extra cost.

7. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please reach out to us at:
📧 contact@bsubsu.com
Our friendly support team is happy to assist you.

8. Policy Updates

BSUBSU reserves the right to update or modify this Return and Refund Policy at any time.
Any changes will take effect immediately upon posting to our website.

Thank you for choosing BSUBSU.
We appreciate your trust in our products and are committed to delivering excellent customer service every step of the way.